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Surveys

EMA SERVICE PARTS CUSTOMER SATISFACTION SURVEY

As Elliott Turbomachinery Ltd pursues continuous improvement in process and product, unparalleled quality, and total customer satisfaction, we request your feedback regarding our performance on your current or most recent order(s).

Listed below are characteristics you might consider when selecting a turbomachinery supplier. We would like to know how you view Elliott Turbomachinery Ltd’s Service Parts operation with respect to these characteristics.

Please select the box for the number that best corresponds to your level of satisfaction regarding Elliott’s performance of each characteristic, with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied.” If your selection is a 1 or a 2 for any characteristic, please provide supporting comments. Your comments are very important and will assist us in reaching our goal of total customer satisfaction.

Section I
  Characteristics Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied No Opinion Comments
A Availability and responsiveness of Elliott internal personel 5 4 3 2 1
B Availability of Elliott outside sales force 5 4 3 2 1
C Ease of placing order 5 4 3 2 1
D Resolution of commercial and technical issues 5 4 3 2 1
E Shipment complete and accurate 5 4 3 2 1
F Packaging 5 4 3 2 1
G On-time delivery 5 4 3 2 1
H Product Quality 5 4 3 2 1
I Product Value 5 4 3 2 1
J Overall Experience 5 4 3 2 1
Section II
Would you award repair contracts to Elliott in the future? Yes
No
OR just for Elliott designed equipment? Yes
No
Both for Elliott and non-Elliott equipment? Yes
No
Do you receive Elliott “Update” publication? Yes
No
For our records: (optional)
Name:
Title:
Telephone:
E-mail:

Form 3094_ETL

We appreciate the time you have taken to complete this survey. Your input is important and will assist us in reaching our goal of total customer satisfaction. Thank you!