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Surveys

CUSTOMER SATISFACTION SURVEY

As Elliott Company pursues continuous improvement in process and product, unparalleled quality, and total customer satisfaction, we request your feedback regarding our performance on your current or most recent order(s).

Listed below are characteristics you might consider when selecting a turbomachinery service provider. We would like to know how you view Elliott Company's Field Service Operation with respect to these characteristics.

Please click on the button next to the number that best corresponds to your rating regarding Elliott's performance of each characteristic. If your selection is a 1 or a 2 for any characteristic, your supporting comments would be most appreciated. Please feel free to enter comments regardless of your rating selection. Your comments are very important and will assist us in reaching our goal of total customer satisfaction.

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Section I - Technical Director, Service Engineer, Project Manager
A Name of Technical Director, Service Engineer, Project Manager:
  Characteristics Strongly Agree Agree Disagree Strongly Disagree No Response Comments
B Elliott personnel had a good general knowledge of the equipment 4 3 2 1
C Elliott personnel demonstrated initiative and active participation 4 3 2 1
D Elliott personnel were responsive to technical inquiries 4 3 2 1
E Elliott personnel provided quality, accurate and complete work 4 3 2 1
F Elliott personnel had good knowledge of health, safety, and environmental requirments 4 3 2 1
G Elliott personnel interacted well with my personnel 4 3 2 1
H Elliott personnel interacted well with other personnel 4 3 2 1
I Elliott personnel kept me informed of all activity and findings and provided positive recommendations on correcting problems or improving the reliability of the equipment. 4 3 2 1
J Please rate your overall opinion of Elliott's service personnel. 4 3 2 1
My suggestion to improve the capability of the Elliott technical direction, service engineering or project management support is:
Section II - Field Crew    Not Applicable
  Characteristics Strongly Agree Agree Disagree Strongly Disagree No Response Comments
A The general work effort of the Elliott field crew met my expectation 4 3 2 1
B The Elliott field crew had good teamwork 4 3 2 1
C The Elliott field crew had a good knowledge of the work requirements 4 3 2 1
D The Elliott field crew had a good knowledge of health, safety, and environmental requirements 4 3 2 1
E The Elliott field crew provided quality, accurate and complete work 4 3 2 1
F The Elliott field crew interacted well with my personnel 4 3 2 1
G The Elliott field crew was responsive to my direction 4 3 2 1
H Please rate your overall opinion of Elliott field crew 4 3 2 1
My suggestion to improve the capability of the Elliot field crew is:
Section III - General
A Elliott Company is a full service organization for all types and manufacture of turbomachinery. Please list any other services or support that you may need either immediately or in the future:
B Additional Comments:
Would you like an Elliott Representative to contact you? Yes
No
No Opinion
* Please enter your purchase order number or other identifier associated with the order being rated.
* Please enter the Elliott Order Number if known:
Contact Information
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Form FSO-1097

We appreciate the time you have taken to complete this survey. Your input is important and will assist us in reaching our goal of total customer satisfaction. Thank you!