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Surveys

ENGINEERED PRODUCTS CUSTOMER SATISFACTION SURVEY

As Elliott Company pursues continuous improvement in process and product, unparalleled quality, and total customer satisfaction, we request your feedback regarding our performance on your current or most recent order(s).

Listed below are characteristics you might consider when selecting a turbomachinery supplier. We would like to know how you view Elliott Company with respect to these characteristics.

Please click on the button next to the number that best corresponds to your level of satisfaction regarding Elliott's performance of each characteristic, with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied.” If your selection is a 1 or a 2 for any characteristic, please provide supporting comments. Your comments are very important and will assist us in reaching our goal of total customer satisfaction.

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Section I
  Characteristics Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied No Opinion Comments
A Proposal accuracy 5 4 3 2 1
B Availability and responsiveness of Elliott personnel 5 4 3 2 1
C Resolution of commercial and technical issues during contract execution 5 4 3 2 1
D A single Elliott point of contact who solves your problems in a timely and reliable manner 5 4 3 2 1
E Timely document submittal 5 4 3 2 1
F Timely and accurate reporting on project status 5 4 3 2 1
G Meeting customer requirements 5 4 3 2 1
H On-time delivery 5 4 3 2 1
I Product Quality 5 4 3 2 1
J Overall Experience 5 4 3 2 1
Section II
Would you purchase again or recommend to others the purchase of Elliott equipment? Yes
No
No Opinion
If not, please explain:
Would you like an Elliott Representative to contact you? Yes
No
No Opinion
* Please enter your purchase order number or other identifier associated with the order being rated.
Additional Comments:
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Form 3093E

We appreciate the time you have taken to complete this survey. Your input is important and will assist us in reaching our goal of total customer satisfaction. Thank you!