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THE POWER TO DELIVER

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Surveys

SERVICE PARTS (ORDER) CUSTOMER SATISFACTION SURVEY

As Elliott Company pursues continuous improvement in process and product, unparalleled quality, and total customer satisfaction, we request your feedback regarding our performance on your current or most recent order(s).

Listed below are characteristics you might consider when selecting a turbomachinery supplier. We would like to know how you view Elliott Company with respect to these characteristics.

Please click on the button next to the number that best corresponds to your level of satisfaction regarding Elliott's performance of each characteristic, with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied.” If your selection is a 1 or a 2 for any characteristic, please provide supporting comments. Your comments are very important and will assist us in reaching our goal of total customer satisfaction.

Section I
  Characteristics Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied No Opinion Comments
A Availability and responsiveness of Elliott internal personel 5 4 3 2 1
B Availability of Elliott outside sales force 5 4 3 2 1
C Ease of placing order 5 4 3 2 1
D Resolution of commercial and technical issues 5 4 3 2 1
E Shipment complete and accurate 5 4 3 2 1
F Packaging 5 4 3 2 1
G On-time delivery 5 4 3 2 1
H Product Quality 5 4 3 2 1
I Product Value 5 4 3 2 1
J Overall Experience 5 4 3 2 1
Section II
Additional Comments:
Would you like an Elliott Representative to contact you? Yes
No
No Opinion
Please enter your purchase order number or other identifier associated with the order being rated.
Contact Information
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Form 3094

We appreciate the time you have taken to complete this survey. Your input is important and will assist us in reaching our goal of total customer satisfaction. Thank you!