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Surveys

SERVICE PARTS (QUOTATION) CUSTOMER SATISFACTION SURVEY

As Elliott Company pursues continuous improvement in process and product, unparalleled quality, and total customer satisfaction, we request your feedback regarding our performance on your current or most recent order(s).

Listed below are characteristics you might consider when selecting a turbomachinery supplier. We would like to know how you view Elliott Company with respect to these characteristics.

Please click on the button next to the number that best corresponds to your level of satisfaction regarding Elliott's performance of each characteristic, with 5 representing “Very Satisfied” and 1 representing “Very Dissatisfied.” If your selection is a 1 or a 2 for any characteristic, please provide supporting comments. Your comments are very important and will assist us in reaching our goal of total customer satisfaction.

Section I
  Characteristics Very Satisfied Satisfied Undecided Dissatisfied Very Dissatisfied No Opinion Comments
A Availability of your Customer Service Rep. (CSR) 5 4 3 2 1
B Responsiveness of your CSR 5 4 3 2 1
C Effectiveness with which your CSR kept you informed of your quotation status 5 4 3 2 1
D Handling of your questions/concerns by your CSR 5 4 3 2 1
E Adequacy of your CSR's product knowledge 5 4 3 2 1
F Effectiveness of Elliott in meeting the requirements of your RFQ 5 4 3 2 1
G Timeliness of Quotation completion 5 4 3 2 1
H Clarity of Quotation 5 4 3 2 1
I Practicality of Quoted Lead Time 5 4 3 2 1
J Overall Experience 5 4 3 2 1
Section II
How could Elliott better serve you during the Quotation process:
Have you or do you intend to place an order based on the Quotation being rated: Yes
No
No Opinion
If not, please explain:
Please enter your RFQ number or other identifier associated with the Quotation being rated.
Contact Information
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Form 3108

We appreciate the time you have taken to complete this survey. Your input is important and will assist us in reaching our goal of total customer satisfaction. Thank you!