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Surveys

CUSTOMER SATISFACTION SURVEY

As Elliott Company pursues continuous improvement in process and product, unparalleled quality, and total customer satisfaction, we request your feedback regarding our performance on your current or most recent order(s).

Listed below are characteristics you might consider when selecting a turbomachinery service supplier. We would like to know how you view Elliott Company's Service operation with respect to these characteristics.

Please click on the button next to the number that best corresponds to your rating regarding Elliott's performance of each characteristic. If your selection is a 1 or a 2 for any characteristic, please provide supporting comments. Please feel free to enter comments regardless of your rating selection. Your comments are very important and will assist us in reaching our goal of total customer satisfaction.

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Section I
  Characteristics Strongly Agree Agree Disagree Strongly Disagree No Response Comments
A Elliott personnel are available, responsive, and helpful. 4 3 2 1
B Elliott meets commitments and delivery promises. 4 3 2 1
C Elliott's service meets my needs and expectations. 4 3 2 1
D Elliott's service provides value. 4 3 2 1
  Characteristics Very Satisfied Satisfied Dissatisfied Very Dissatisfied No Response Comments
E Please rate your overall experience on this order. 4 3 2 1
F Please rate your overall opinion of Elliott's service. 4 3 2 1
Section II
My suggestion to improve Elliott's service is:
Would you like an Elliott Representative to contact you? Yes
No
No Opinion
* Please enter your purchase order number or other identifier associated with the order being rated.
Additional Comments:
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Form ESS-40

We appreciate the time you have taken to complete this survey. Your input is important and will assist us in reaching our goal of total customer satisfaction. Thank you!