ELLIOTT GROUP

U.S. Headquarters

901 N. Fourth Street
Jeannette, PA 15670
Tel: 725-527-2811

Japan Headquarters

20-1 Nakasode
Sodegaura-Shi
Chiba-Ken, 299-0296
Tel: 81-4-3860-6111

Elliott Field Service Customer Survey

Elliott would appreciate your help as we seek to understand our current service performance and the characteristics that are most important to our customers. Please take a few minutes to provide your feedback by completing the on-line survey below. Your valuable input will help us to continually improve our performance as a world class supplier. 

Listed below are characteristics you might consider when selecting a turbomachinery service provider. We would like to know how you view Elliott Company's Field Service Operation with respect to these characteristics.

Please click on the phrase that best corresponds to your rating regarding Elliott's performance of each characteristic. If your selection is a "Very Dissatisfied" or "Dissatisfied" for any characteristic, your supporting comments would be most appreciated. Please feel free to enter comments regardless of your rating selection. Your comments are very important and will assist us in reaching our goal of total customer satisfaction.*Asterisks indicate required information.

Field Service Survey

Name of Technical Director, Service Engineer, Project Manager
Elliott personnel had a good general knowledge of the equipment.
Comment
Elliott personnel demonstrated initiative and active participation.
Comment
Elliott personnel were responsive to technical inquiries.
Comment
Elliott personnel provided quality, accurate and complete work.
Comment
Elliott personnel had good knowledge of health, safety and environmental requirements.
Comment
Elliott personnel interacted well with my personnel.
Comment
Elliott personnel interacted well with other personnel.
Comment
Elliott personnel kept me informed of all activity and findings and provided positive recommendations on correcting problems or improving the reliability of equipment.
Comment
Please rate your overall opinion of Elliott's service personnel.
My suggestion to improve the capability of the Elliott technical direction, service engineering or project management support is:
Section II - Field Crew
The general work effort of the Elliott field crew met my expectation.
Comment
The Elliott field crew had good teamwork.
Comment
The Elliott field crew had a good knowledge of the work requirements.
Comment
The Elliott field crew had a good knowledge of health, safety and environmental requirements.
Comment
The Elliott field crew provided quality, accurate and complete work.
Comment
The Elliott field crew interacted well with my personnel.
Comment
The Elliott field crew was responsive to my direction.
Comment
Please rate your overall opinion of the Elliott field crew.
Comment
My suggestion to improve the capability of the Elliott field crew is:
Elliott Company is a full service organization for all types and manufacture of turbomachinery. Please list other services or support that you may need either immediately or in the future.
Additional comments
Would you like an Elliott representative to contact you?Yes No
Please enter your purchase order number or other identifier associated with the order being rated.
Please enter the Elliott order number if known:
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