ELLIOTT GROUP

U.S. Headquarters

901 N. Fourth Street
Jeannette, PA 15670
Tel: 725-527-2811

Japan Headquarters

20-1 Nakasode
Sodegaura-Shi
Chiba-Ken, 299-0296
Tel: 81-4-3860-6111

Elliott Parts Quote Customer Survey

Elliott would appreciate your help as we seek to understand our current service performance and the characteristics that are most important to our customers. Please take a few minutes to provide your feedback by completing the on-line survey below. Your valuable input will help us meet ISO 9001:2011 requirements and to continually improve our performance as a world class supplier. 

Listed below are characteristics you might consider when selecting a parts supplier. We would like to know how you view Elliott with respect to these characteristics.

Please click on the phrase that best corresponds to your level of satisfaction regarding Elliott's performance of each characteristic, ranging from “Very Satisfied” and  “Very Dissatisfied.” If your selection is a "Very Dissatisfied" or "Dissatisfied" for any characteristic, please provide supporting comments. Your comments are very important and will assist us in reaching our goal of total customer satisfaction. *Asterisks indicate required information.

Parts Quotation Survey

Availability of your Customer Service Rep (CSR)
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Responsiveness of your CSR
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Effectiveness with which your CSR kept you informed of your quotation status
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Handling of your questions/concerns by your CSR
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Adequacy of your CSR's knowledge
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Elliott's effectiveness in meeting your RFQ requirements
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Timeliness of quotation completion
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Clarity of quotation
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Practicality of quoted lead time
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Overall experience
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How could Elliott better serve you during the quotation process?
Have you or do you intend to place an order based on the quotation being rated?
If not, please explain.
Please enter your RFQ number or other identifier associated with the quotation being rated.
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